FAQs

How long does it take to get my order?

All orders will be processed and shipped out with tracking information tagged to each of them. As we deliver worldwide, you can expect your product to generally arrive 2 to 4 weeks after placing your order, depending on location. 

You can also check your shipment status here.

In the unlikely event that you do not receive your order after 90 days, we will give you a full refund.

What's your return and refund policy?

We do not accept returns unless there is a defect with the product. In the rare event that an order is shipped with a defect, we will offer a replacement as long as you report the defect to us within 14 days of getting the product. If there is a defect and you do not want a replacement, we will provide a refund.

Is my personal information safe?

Definitely! All your data is SSL encrypted and we do not store any credit card information on our servers. We take data security very seriously.

I have more questions!

Please feel free to email us at hello@allaboutbb.com